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September 15 2019

    Detalles de Empleo

Empleo: Service Desk Assistant Level 1:

La descripción del trabajo.:

Oferta de empleo:
The SDL1 Assistant provides customer support and ensure to accomplish processes during incidents life cycle. Oversees and optimizes main processes related with quality service. Monitors support team, coordinates and dispatch main activities.

Responsibilities Coordinate schedules for Technical Support activities on a daily basis Internal QA reviewer Collects metrics for Trend Analysis Monitor resource utilization and assignments Engage Account Management for decision making Supports and coordinate Incident Management Process overseeing compliance practices Ensures turnover logistics collecting information to compile a proper hand over take over procedure for every shift Follows up overnight activitiesweekend shifts Incident Management Tool Maintenance and Administration.

Skills Analytical reasoning, teamwork compatible, methodical and proactive, good communication and documentation writing. Must have highproficiency English level or Native speaker.

We encourage the nomination of people with disabilities This notice is extensive to people registered in the National Registry of People with Disability under the law 19.691

La Compañía

Nombre de la Compañía
   . The Hackett Group UY

Detalles de empleo

Localización del trabajo
   . Uruguay

Competencia/cualificación:

Categorí­a del Empleo:  [ Ver todos   ]
Requerimientos de Idioma:
Tipo de Empleo:
Sueldo: No especificado
Titulación: Sin especificar
Experiencia: No especificado
Localización del Empleo: Treinta y Tres
Tipo de empresa Empleador
Día de envío: 2019/09/11 / Viewed 13 times
Información de Contacto
Empresa:


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